Drop: Delivery Logistic App

Brief

After buying furniture that needed delivery and getting a timeline of 'between 9-5pm', I questioned why this still a standard practice. GPS tracking technology is readily available; we can streamline delivery turnaround time. This is why I conceptualized Drop, a delivery tracking app that will notify customers of their delivery within one hour time frame. Top researched app that helped the process are food delivery apps such as Ubereats, Doordash, and Pizzahut. 

Process

Calling stores and inquiring about delivery timelines led me to understand that they use third party delivery services. Hence, none of them are trackable and are vaguely given a timeline of '9-5pm'. There are two types of delivery drivers: short distance (paid hourly), and long distance (paid by distance). For this app, we are focusing on short distance deliveries as most customers buy delivery products within a local market.

How it works

Ideally, there are three parts to the system: Logistics, Driver delivery, Consumer receiving.

1. Logistic of route and products will be completed ahead. The truck will be assigned and loaded for the day's trip.

2. The driver will start the app with the assigned truck and follow the delivery list.

3. Customers await and receive delivery. 

Primarily for this project, I am only going to focus on #2: Driver delivery's perspective. This is because if we can better track the driver, we can optimize and confidently give customers the best drop off time. 

Process

I reached out to a couple of drivers I know and learned: 

As long as drivers make their deliveries within the day, they can do anything they want, including a plausible 3 hour nap.

My idea is to include a resting period/ break system within the deliveries. If we can track and take in account of when drivers take breaks, then we can properly streamline the time with accuracy. This is all up to the company's and government's allowance on breaks and have logistics to set up.

I start with jotting down my thoughts, then proceed to a lo fi and
med fi wireframes.

Note

A customer will only receive a notification when the driver press start. A link will be sent to them via email or sms.

I chose this since delivery services are from a third party, a customer won't be willing to download an app to track one delivery. Therefore delivery service will offer the one time tracking service. This isn't shown in the prototype because this project only focuses on Driver's side. 

Challenge

There was a debate as to how the delivery confirmation should be actioned. My original idea is to have a slider in the shape of a preset signature, but that idea is not feasible. Amongst my peers, there was a preference towards the 'yes' button as the call to action. My stance was against it. I want to minimize accidental confirmations during item drop off. I stuck with the slider as the CTA, but would prefer to do an A/B testing when Drop rolls out.

Final

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